Course Title: CUSTOMER CARE
Energize your company with customer service that will impact on your bottom line. This one-day customer care programme equips participants with the necessary knowledge, skills and attitude to maintain customer loyalty.
Course Objectives The course is aimed at those who wish to: Communicate effectively with customers Handle complaints and provide solutions Handle enquiries well to ensure successful sales closure Present a positive image Improve customer service
Who Should Attend? This course is beneficial to all personnel who are interested in increasing their customer service skills to help achieve improved business results in their organization or team.
Course Content Responsive Customer Systems – create an effective record-keeping system. Effective Customer Liaison – provide information, liaise with customers and communicate effectively. Meeting Customer Needs – respond to customer needs, positive attitude/behavior techniques. Customer Service Solutions – handle complaints and enquiries, provide solutions. Improving Customer Service – use of different methods of feedback to improve service and service methods.
