Course Title: Performance Management
An intensive, practical and relevant course for all managers who want to learn a system for managing performance and getting the best out of their people. This course will help managers achieve higher levels of productivity, efficiency, customer service and innovation.
Course Objectives This course is aimed at managers who wish to: Develop a Performance Management system for themselves, their team or their organization Create an environment where staff morale and motivation is even better than before Achieve greater performance and productivity from their staff in a positive and healthy work environment
Who Should Attend? This course is beneficial to managers and human resource personnel who are interested in performance management to help them achieve improved business results in their organization/unit. The course will help managers who want to achieve higher levels of performance from everyone and who are looking for fresh and practical ideas to enhance their own performance, their team or their organization
Course Content What Performance Management is and isn't. What is the payoff for using it? Case studies - National and international case studies for both small and large companies Using the right metrics to drive business performance Agreeing goals, objectives, actions and Key Performance Indicators (KPI's) Ongoing communication and feedback Ongoing job chats/job discussions Dealing with problems / difficulties and overcoming resistance to change Communication and leadership skills In praise of 'praise" Providing positive and negative feedback regularly Conducting informal job discussions and formal review meeting Reviewing objectives, competencies, training & development plans, career objectives, etc.
